Personal data

Your privacy matters to us.

This site is published by Queen Elisabeth International Music Competition of Belgium whose registered office is located at rue aux Laines 20, 1000 Brussels. The purpose of this section is to inform you as to how we, in the capacity of Controller, comply with the General Data Protection Regulation, better known by the acronym “GDPR”. More specifically, this section describes how we manage your personal data and ensure their protection within the framework of European Regulation 2016/679 of 27 April 2016 on the protection of personal data and their free movement, as well as relevant national laws and regulations.

If you have any questions or want to know exactly what data we keep about you, please contact us (see contact details at the bottom of the page).

Date of last update: April 16, 2021

1. What type of data do we collect?

It includes the following:

• your IP address
• the date and time of your access to our site
• the language you chose to browse the site
• your identification details (first name, last name, title, e-mail address, choice of language, post address) if you buy a product from this site.

Through our site, cookies from the American company Google are placed, as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the site. This provider may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

MijnWebwinkel uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.

2. Which data are shared with third parties?

Webwinkelsoftware: MijnWebwinkel
Our webshop has been developed with software from the Dutch platform MijnWebwinkel. Personal data that you make available to us for the benefit of our services will be shared with this party. MijnWebwinkel has access to your data to provide us (technical) support, they will never use your data for any other purpose. MijnWebwinkel is obliged to take appropriate security measures based on the agreement we have concluded with them.

For more information : www.mijnwebwinkel.be

Payment processor: Mollie
We use the Mollie platform to process payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store your data for longer than permitted by the legal terms.

For more information : www.mollie.com

Administration and accounting: FactuurSturen
For our administration and accounting we use the services of FactuurSturen. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data will be sent and stored in a secured manner. FactuurSturen is bound by confidentiality and will treat your data confidentially. FactuurSturen does not use your personal data for purposes other than those described above.

3. For what purpose do we collect your data?

We collect your data mainly to:

• allow you to access the site and use its services
• improve the services provided by the site
• facilitate communication between you and us.

This means that the purpose of the data processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask your explicit approval for this. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

4. How long do we keep your data?

We retain your data as long as necessary for the fulfilment of the objectives pursued and/or according to the legal constraints. Once these objectives are achieved and/or the legal constraints no longer applicable, we delete them by anonymisation.

5. What are your rights and how can you exercise them?

For visitors who do not apply for one of the competitions organised by the Publisher: you may request to check, access, rectify, delete, transfer and oppose the use of your data, as well as request the limitation thereof at any time. To do this, send us an email to the following address: shop[a]queenelisabethcompetition.be. We will then make every effort to do what is necessary as soon as possible.

6. Do we transmit your data outside the European Union?

Your personal data are hosted in a European Union country, and are not transmitted outside the European Union.

7. What is our policy regarding data concerning minors?

Our site is not intended for children under 18 years of age. If you learn that your minor child has provided us with their personal data without your consent, contact us at the following address: shop[a]queenelisabethcompetition.be.

8. What happens when there is a policy change?

If we are required to change this policy, we will notify you using the most appropriate means, including email, our website or other means of communication.

9. What to do in case of dispute?

In the event of a dispute between us, we give preference to dialogue and openness for finding an amicable solution. If no amicable agreement is reached, the Belgian law is applicable and the French-speaking courts of Brussels shall have exclusive jurisdiction.

Contact details

Olivier Vannieu (Off The Records, on behalf of the Queen Elisabeth Competition)

Rue d’Albanie
1060 Brussels (Belgium)

shop[a]queenelisabethcompetition.be
+32 (0)497 39 33 39